The Best Practices of High Performing Sales Teams: “Effective Sales Coaching”
(PDF, 87 Kb)
Strategic Reflections – Trust Builder or Buster?
(PDF, 153 Kb)
The Road to Trusted Advisor
(PDF, 786 Kb)
Strategic Reflections – The Planning Disconnect
(PDF, 866 Kb)
Sprouting a SAM Program: How to Build a Strategic Account Management Program from the Ground Up
Velocity Magazine/SAMA – (PDF, 1.11 Mb)
Charting the Future with Your Customer: How Assurant Solutions Implemented Collaborative Account Planning
Velocity Magazine/SAMA – (PDF, 3.82 Kb)
An Infonet Case Study: Creating Customer Value Through the Global Deployment of Account Management Best Practices
Infonet Case Study – (PDF, 304 Kb)