Strategic Reflections – The Planning Disconnect
(PDF, 866 Kb)
Sprouting a SAM Program: How to Build a Strategic Account Management Program from the Ground Up
Velocity Magazine/SAMA – (PDF, 1.11 Mb)
Charting the Future with Your Customer: How Assurant Solutions Implemented Collaborative Account Planning
Velocity Magazine/SAMA – (PDF, 3.82 Kb)
An Infonet Case Study: Creating Customer Value Through the Global Deployment of Account Management Best Practices
Infonet Case Study – (PDF, 304 Kb)
Innovate to Differentiate
Velocity Magazine/SAMA – (PDF, 2.21 Mb)
An ESR Case Study: Performance Methods Inc. + Verizon Enhanced Communities
ESR Case Study – (PDF, 92.7 Kb)
Hewlett-Packard Awarded Excellence in Practice Citation by American Society for Training and Development
HP ASTD Awards 2007 – (PDF, 101 Kb)
A Honeywell Case Study: The Comeback Kids – Honeywell’s Puishys and Madden
Sales & Marketing Management Magazine (PDF, 101 Kb)